Web Hosting FAQS
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1. Costs:
a. Do you have a nonprofit or charitable price?
b. Is there a discount if I pre-pay for a number of months in advance? If so what is it?
c. What payment methods are available?
e. How many months in advance am I required to pay?
f. Is there a setup fee?
g. Is there a trial period or money-back guarantee?
2. Do you have a bandwidth/transfer/hits limit?
a. If so, what is it and is it monthly or daily?
b. If unlimited, is it really unlimited?
c. What restrictions are in place?
d. Do you have this information posted?
3. May I visit other sites hosted by you? I would like to see the websites and email the owners.
4. How long will it take, from the time I submit my order, for me to have access to the site and begin developing?
5. Domain Name:
a. May I use my own domain name?
b. What seems to be the current average time it takes to [transfer or register] a domain name?
c. Will my domain name work with or without the http://www. part attached to it?
d. If you register my domain name, I require that the name belong to me, and that I be free to host it somewhere else if that is unfortunately my decision in the future.
e. Is this the case for your service?
6. Will I have my own IP number or is it shared?
7. Is there any requirement to place anything at all on my pages, other than my own material? If so, what is it?
8. What type of support do you offer? Email? Phone? Public? Hours? Limit? Average Response Time?
9. Out of the space provided, how much is used by the base installation of the server?
10. What is the OS and version of the server?
11. What are the hardware specs of the server?
12. How many sites are currently running on the server? How many more sites do you think you will put on it before it is full? How do you decide what constitutes a full server?
13. Do you host adult sites?
14. Is there any way for us to set up a mailing list for announcements? If so, how many addresses are allowed per list and how many lists are allowed?
15. Will I have 24 hour FTP and Telnet access?
16. Will I have anonymous FTP?
17. I notice this package offers [number of] email accounts:
a. With these email accounts, can I send and receive email from and to them?
b. Will I be able to use my own domain name as their SMTP server?
c. Is there a 'catch all' account so that anything@mydomain.com will come to it?
18. Can I setup, change, and delete the email accounts by myself or do I need to ask you to do it for me?
19. Can I change my account password at any time? Do I need your assistance to do this?
20. Do you provide a full, free CGI dir? Can I run CGI scripts outside of the CGI directory?
21. Is there a limit to how many scripts I can install?
22. Do you provide full shell access? For example, could I tar/gzip files up, or run a perl script to edit all the files or create some pages from data, while on the server?
23. Can I debug a problematic CGI script on the server?
24. What version of PHP do you use? Does it contain a full set of modules?
25. Do you offer a stats package?
a. If so, which one?
b. May I view an example?
c. Will I also have access to the raw log files?
d. Does the space used by the stats/logs count against my allotted disk space?
26. May I view your Terms of Service? [if their Terms Of Service contains small print or buried rules, ask a couple questions that apply to the 'hidden areas' and see if the person who replies to you is even aware of their servers rules -- this helps to assure that the staff is adequately educated about the servers they are supporting]
27. Add any other questions that may be specific to your web site:
a. If you require PHP or ASP be sure to ask if your host offers it.
b. If you use editors like FrontPage make sure you ask if your host supports it.
c. Are you planning to do business on-line?
d. If so make sure you ask what e-commerce solutions the host provides and what the cost is.
28. Business Objectives:
a. How long have you been in business under this name?
b. Do you have goals to upgrade and expand from your current situation?
c. If so, what steps are being taken?